01
Customer contacts you
Phone, WhatsApp, social media, web, email or lead source
→
02
QIH AI responds
Understands the request, collects information and continues the conversation
→
03
AI performs the task
Appointment, order, information, routing or follow-up workflow
→
04
Result goes to the CRM
Customer profile, conversation summary and operational outcome
RESTAURANT / CAFE
01
Takes the order and sends it
into your business workflow.
A customer can place an order by phone, WhatsApp or another
supported channel. QIH AI can understand the order, collect
the required details and send the result into the configured
restaurant workflow.
CUSTOMER
I would like two large chicken wraps and one small wrap.
QIH AI
Of course. Is that for delivery or collection?
✓ Order transferred to the business workflow
AUTO PARTS
02
Finds the right part and can provide
stock and purchase information.
When an appropriate product catalogue, webshop or inventory
integration is available, customers can ask for a compatible
part. QIH AI can use authorised data to provide product details,
pricing, stock availability or a purchase link.
- Collect vehicle and part information
- Check available stock data
- Provide available price information
- Direct customers to the webshop product page
REAL ESTATE
03
Provides property information
and books viewing appointments.
When rental and sales listings are available to the system,
QIH AI can collect the customer’s budget, preferred location
and requirements, explain suitable properties and help arrange
a call, meeting or viewing.
Lead → Qualified Lead → Appointment
The customer journey can be recorded in the CRM.
CLINIC / HEALTH SERVICES
04
Handles initial reception,
general information and appointments.
Clinic opening hours, services, general process information
and appointment rules can be configured. QIH AI can welcome
the customer, collect initial information and guide them
through the appropriate appointment workflow.
Designed for reception, general information, intake and routing.
It is not intended to provide medical diagnosis or professional
medical advice.
BEAUTY / HAIRDRESSER
05
Manages available time slots
and books appointments.
For hair salons, beauty businesses and treatment centres,
customers can select a service, ask about availability and
create an appointment. QIH AI can also answer defined service
and price questions.
Appointments
Prices
Services
Reminders
WEBSHOP / ECOMMERCE
06
Finds products and can answer
stock and delivery questions.
When the required webshop, catalogue or business system
integration is available, customers can ask about products,
prices, stock or order status. QIH AI responds using the
authorised data it can access.
CUSTOMER
Is the black model available in stock?
QIH AI
I am checking the available stock information…
Product / Stock / Purchase workflow
LOGISTICS / SHIPPING
07
Can automate
“Where is my order?” enquiries.
When a compatible shipping or order-tracking integration
is available, QIH AI can collect the required customer
information and provide accessible order or shipment status.
- Collect order number
- Customer verification workflow
- Check available shipment status
- Create a support request when required
ACCOUNTING SERVICES
08
Handles initial reception,
classifies requests and books meetings.
New customer enquiries, general service information,
document-related requests and meeting requests can be
collected by QIH AI and routed to the appropriate person
or department.
Designed for intake, general information and routing rather
than regulated accounting, tax or financial advice.
LAW FIRMS
09
Collects new client enquiries
and schedules consultations.
QIH AI can collect a prospective client’s general enquiry,
contact information and meeting request before routing
the customer to the appropriate lawyer, team member
or department.
Designed for first contact, intake and appointment scheduling,
not for providing legal advice.
LEADS / SALES
10
Responds to new leads
without waiting for hours.
When supported Facebook or other lead sources are connected,
an automated first-contact workflow can begin quickly.
QIH AI can collect the customer’s requirements and move
the lead toward a sales conversation or appointment.
New Lead → Fast First Contact
Start the sales journey while customer interest is still active.
SOCIAL MEDIA
11
Helps prevent DMs and supported
customer interactions from being missed.
On supported social channels with the necessary technical
permissions, customer messages or interactions can be handled
according to defined business rules and routed into suitable
sales or support workflows.
Instagram
Facebook
Telegram
DM
TECHNICAL SERVICE
12
Collects fault information
and creates a support workflow.
For technical service and field operations, QIH AI can collect
device, product, issue type and customer information before
sending the request to the appropriate team or CRM workflow.
Customer → Intake → Support Ticket
Information reaches the operational team in a structured format.
HOTEL / HOSPITALITY
13
Handles guest enquiries
and reservation workflows.
Room information, services, check-in details, location,
pricing and reservation workflows can be handled according
to the connected systems and approved business information.
More complex requests can be transferred to a human team member.
EDUCATION
14
Collects registration enquiries
and provides programme information.
Education companies, courses and academies can use QIH AI
to handle programme, registration, date, general fee and
consultation enquiries 24/7.
FITNESS / SPORTS
15
Automates membership
and appointment enquiries.
QIH AI can provide defined information about memberships,
class times and registration processes and guide customers
into the appropriate appointment or introductory meeting workflow.
FIELD SERVICES
16
Turns cleaning and field-service
enquiries into structured leads.
QIH AI can collect the address, service type, preferred date
and customer information and prepare the customer record
for quotation, callback or operational scheduling.
CONSULTING
17
Qualifies leads
and schedules meetings.
Consulting and professional service businesses can use
QIH AI to collect customer requirements, company information
and meeting requests before recording the lead in the CRM.
IT / SUPPORT
18
Collects and classifies
support requests 24/7.
User problems, affected systems, urgency and contact details
can be collected and transferred into the support workflow.
QIH AI can also provide approved first-level information
for common questions.