Language and Binding Version
This Agreement may be made available in multiple languages for accessibility. The English version is the legally binding version. Any translation is provided for information only. If there is any inconsistency or ambiguity, the English version prevails.
1. Parties and Business Status
1.1. This Master Service Agreement (the “Agreement”) is between:
Provider: Quantum Intelligence Hub Ltd (“QIH”), company number 17246860, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom; and
Customer: {{CUSTOMER_NAME}}, using {{CUSTOMER_EMAIL}} (“Customer”).
1.2. QIH contact details for this Agreement are {{RESELLER_EMAIL}} and {{RESELLER_PHONE}}.
1.3. The Customer confirms that it acquires the Services wholly or mainly for business or professional purposes and that the person accepting this Agreement is authorised to bind the Customer.
1.4. This Agreement is not intended for consumers. Mandatory rights that cannot lawfully be excluded remain unaffected.
2. Contract Documents and Priority
2.1. The contract consists of:
(a) the accepted quotation, proposal, statement of work, order form
or other written commercial confirmation (the “Order
Form”);
(b) this Agreement;
(c) the Data Processing Addendum (“DPA”);
(d) the Acceptable Use Policy;
(e) the applicable Privacy, AI and Call Transparency Notice;
(f) the applicable Sub-processor and International Transfer
Notice;
(g) the Security and Technical Measures Schedule; and
(h) any written amendment signed or electronically accepted by both
parties.
2.2. In the event of conflict, a later Customer-specific written amendment prevails, followed by the Order Form, the DPA for personal-data matters, this Agreement and then the remaining incorporated policies.
2.3. Services, channels, quantities, deliverables, fees, taxes, billing frequency, commitment period, renewal terms and any usage limits apply only to the extent stated in the accepted Order Form. No price, package, allowance or deliverable is implied by this Agreement alone.
2.4. QIH may retain the accepted version, acceptance date, accepting user and available technical acceptance record as evidence. A later policy version will not retrospectively change an active Order Form’s price, fixed commitment period or material core scope without the Customer’s agreement, except where reasonably necessary for law, security or an unavoidable third-party platform requirement.
3. Services
3.1. Depending on the Order Form, QIH may provide one or more of the following:
(a) AI-assisted telephone reception, messaging, web chat, email
handling, enquiry classification, appointment or reservation support and
human escalation;
(b) digital administration, inbox management, customer communication
support, data entry, coordination and related operational
assistance;
(c) social-media account setup, management, scheduling, publishing,
moderation and content production;
(d) blog, article, image, video or other digital-content preparation and
publication;
(e) website or webshop design, development, installation, migration,
maintenance, content updates and technical administration;
(f) hosting, backup, security configuration, domain/DNS support and
related infrastructure services;
(g) SEO, analytics, indexing, performance and digital-visibility work;
and
(h) integrations, automation and other services expressly described in
the Order Form.
3.2. QIH is required to provide only the Services and deliverables expressly included in the Order Form. Additional work, revisions, platforms, languages, integrations, campaigns, media production or urgent work may require a separate quotation or written change approval.
3.3. The Services are managed assistance tools. The Customer remains responsible for its products, services, prices, stock, availability, professional advice, regulated activities, final decisions and legally binding commitments to its own customers.
3.4. QIH may refuse, pause or modify a requested feature that cannot reasonably be delivered lawfully, safely, securely or technically.
4. Onboarding, Access and Cooperation
4.1. The Customer must provide complete, accurate and current information, brand materials, service details, policies, contact information, approvals, credentials and access reasonably required to provide the Services.
4.2. Delays caused by missing information, access, approvals, Customer personnel or third-party permissions extend the relevant delivery timetable by a reasonable period and do not constitute QIH default.
4.3. The Customer authorises QIH personnel and approved providers to access and administer the accounts, websites, hosting environments and channels included in the Order Form solely to provide, secure and support the Services.
4.4. QIH will use reasonable care with credentials and privileged access under its control. The Customer remains responsible for accounts and credentials retained solely under its control and must promptly report compromise, revocation or unauthorised activity.
4.5. QIH may disconnect an integration or restrict privileged access where reasonably necessary to prevent harm, fraud, data loss, security compromise or violation of law or platform rules.
5. Digital Administration and Customer Communications
5.1. Digital administration may include communications, scheduling, publication, routine updates and operational assistance stated in the Order Form. It does not make QIH the Customer’s employee, director, legal representative, regulated adviser or agent authorised to bind the Customer, unless a specific authority is separately agreed in writing.
5.2. QIH may communicate with the Customer’s customers in the Customer’s name and within approved scripts, policies, information and authority limits. QIH may refer uncertain, exceptional, sensitive, disputed or high-impact matters to the Customer.
5.3. The Customer must nominate an authorised contact for approvals and escalations. Response times dependent on that contact are outside QIH’s control.
5.4. QIH is not responsible for an incorrect response or publication to the extent caused by inaccurate, outdated, incomplete or misleading information supplied or approved by the Customer.
5.5. QIH does not provide legal, medical, tax, financial, immigration or other regulated professional advice through routine digital administration unless separately agreed and lawfully provided by an appropriately qualified person.
6. Social Media, Content and Publishing
6.1. The platforms, content frequency, content types, languages, approval process and publication schedule are determined by the Order Form or an agreed editorial calendar.
6.2. Unless standing approval has been expressly granted, the Customer must approve material content before publication. Approval may be given through email, the panel, an agreed messaging channel or another recorded business communication.
6.3. Where the Customer grants standing approval, QIH may prepare and publish routine content consistent with the approved brand, factual information, campaign plan and editorial scope without obtaining separate approval for every item.
6.4. The Customer is responsible for the accuracy and legality of Customer-specific claims, prices, offers, product descriptions, regulated statements and materials supplied or approved by it. QIH remains responsible for exercising reasonable care in content it independently creates.
6.5. QIH does not guarantee followers, engagement, views, sales, leads, rankings, virality, platform verification or continued platform availability.
6.6. Social-media and publishing platforms may remove, restrict, reject, demonetise or suspend content or accounts under their own rules. QIH will provide reasonable assistance where included but cannot control or reverse an independent platform decision.
6.7. Unless expressly included, community management does not require QIH to monitor every channel continuously or respond outside the agreed service window.
7. Websites, Webshops and Technical Administration
7.1. The Order Form will identify the website, webshop, pages, languages, functions, integrations, content responsibilities, revision allowance and acceptance criteria, where applicable.
7.2. The Customer must review staged work and report material errors within the review period stated in the Order Form or, if none is stated, within ten business days. Minor defects that do not prevent substantial use will be corrected within a reasonable period and do not justify rejection of the entire project.
7.3. QIH may use themes, plugins, open-source software, stock assets, APIs and third-party components subject to their own licences and availability.
7.4. Changes by the Customer or another provider may affect performance, security or compatibility. QIH is not responsible for resulting defects unless QIH accepts responsibility for correcting them under a new scope.
7.5. QIH may install reasonable security, backup, analytics, SEO, caching and administration tools. No online system can be guaranteed invulnerable, uninterrupted or compatible with every future platform change.
7.6. Accessibility, sector-specific compliance, product conformity, consumer information, tax settings and legal notices remain the Customer’s responsibility unless expressly included in the Order Form.
8. Hosting, Domains and Backups
8.1. Where hosting is included, QIH may provide it directly or through an infrastructure provider. Capacity, storage, traffic, email, backup and support limits are those stated in the Order Form or applicable technical schedule.
8.2. QIH may perform planned or emergency maintenance, updates, migrations or security actions. QIH will use reasonable efforts to minimise disruption and give advance notice of material planned maintenance under its control.
8.3. Unless otherwise stated, QIH is not the legal registrar or owner of the Customer’s domain. The Customer must keep registrant information current and pay domain, licence and third-party renewal charges when due.
8.4. QIH is not liable for a domain, mailbox, certificate, plugin, licence or external service expiring because the Customer failed to provide payment, approval, correct ownership information or access after reasonable notice.
8.5. Backups are a resilience measure and not an absolute guarantee of complete restoration. The Customer should retain independent copies of critical business data and original media unless the Order Form expressly assigns that responsibility to QIH.
8.6. QIH may suspend hosting that presents an immediate security, legal or infrastructure risk, but will restrict only the affected element where a proportionate restriction is reasonably sufficient.
9. AI Reception and Automated Systems
9.1. AI Reception is an AI-assisted communication service that may receive, answer, classify, transcribe where enabled, and route enquiries through supported channels.
9.2. AI output is probabilistic and may occasionally be incomplete, delayed, inaccurate or unsuitable. The Customer must maintain appropriate human supervision and must not rely on AI as the sole control for urgent, safety-critical, regulated or legally significant decisions.
9.3. QIH will not knowingly configure the Service to make autonomous high-impact legal, medical, financial, employment, credit, insurance or similar decisions unless a separate written scope establishes lawful basis, safeguards and meaningful human review.
9.4. The Customer must promptly correct business information and notify QIH of material AI errors. QIH may adjust prompts, knowledge sources, routing or features to improve safety and operation.
9.5. AI minutes, message interactions, channels, telephone services, overage rules and stopping rules apply only as stated in the Order Form or Customer configuration.
10. AI Interruption and Manual Continuity
10.1. AI and automation depend on hosting, telecommunications, messaging platforms, APIs, AI providers, internet connectivity and Customer systems. Temporary degradation, delay or interruption may occur.
10.2. Where AI becomes unavailable, the affected AI function may be disabled or bypassed and communications may continue manually through available Customer channels. Where manual digital-admin assistance is included in the Order Form, QIH may provide manual handling during the agreed service window and within the included scope and capacity.
10.3. Manual continuity is not a promise of identical response speed, capacity, language coverage, operating hours or functionality to the automated Service. Calls or messages that fail before reaching an available channel may not be recoverable.
10.4. The Customer must maintain its own operational contact route and personnel for urgent, safety-critical or time-sensitive matters. QIH is not an emergency-call service.
10.5. QIH will use reasonable efforts to restore an affected function, apply a workaround or provide an available status update. Estimated resolution times are not guaranteed completion times.
10.6. A temporary AI interruption does not by itself constitute total non-performance where the remaining Services or a reasonable manual route remain materially available.
11. AI and Call Transparency
11.1. Where required by law or configuration, users will be informed that they are interacting with an AI-assisted system and whether audio or a persistent transcript is retained.
11.2. The Customer-facing notice must identify the relevant Customer business, describe the general purpose and provide an appropriate route to privacy information, objection and human assistance.
11.3. The parties must not describe a call as recorded where no recording is retained, or as unrecorded where audio or a persistent transcript is retained.
11.4. Available privacy modes may include:
(a) recorded: audio and transcript are stored for
the configured period;
(b) transcript only: no persistent audio is retained
after transcription, but the transcript is stored; and
(c) no retention: no persistent audio, transcript,
content summary or quality sample is intentionally created by QIH after
live operation.
11.5. No-retention mode still requires transient real-time processing to produce a response. Telecommunications, messaging and AI providers may separately retain limited metadata or content under their published security and abuse-monitoring terms.
11.6. Unless expressly agreed and lawfully authorised, QIH will not use Customer call content, transcripts or end-user personal data to train a generally available AI model.
11.7. Where supported, an objection to recording may move the conversation to an available no-retention or human route. The exact operation depends on the selected configuration.
12. Direct Marketing and Contact Lists
12.1. The Customer is the sender and controller for marketing campaigns conducted for its business. QIH provides technical and administrative assistance within the documented scope.
12.2. QIH will not activate an AI-initiated outbound marketing campaign unless it is expressly included in the Order Form and the Customer confirms that it may lawfully be conducted.
12.3. The Customer warrants that recipient lists, contact data, consents, targeting instructions and campaign content supplied by it were lawfully obtained and may lawfully be used for the relevant Customer, purpose, country and channel.
12.4. Consent obtained by a third party may be used only where it expressly identifies the Customer as a sender, covers the channel used and is supported by a reliable record of who consented, when and under what wording. Purchased, rented or undefined “partner” lists must not be used where they do not satisfy applicable law.
12.5. The Customer must maintain and respect opt-out, objection, unsubscribe, do-not-contact, TPS, CTPS and other applicable suppression records.
12.6. QIH may request evidence of consent, lawful basis or screening. Where adequate evidence is not supplied within a reasonable requested period, QIH may refuse or suspend only the affected campaign or marketing feature.
12.7. Service messages, appointment notifications, responses to existing enquiries and incoming reception are not treated as outbound marketing merely because AI or automation assists their delivery; advertising added to them may change their legal character.
13. Customer Responsibilities and Acceptable Use
13.1. The Customer must:
(a) use the Services lawfully and in accordance with platform
policies;
(b) provide accurate information, instructions and authority;
(c) protect its accounts, devices and credentials;
(d) obtain required licences, permissions, notices and consents;
(e) avoid unlawful, misleading, harmful, infringing, discriminatory or
fraudulent content and activity;
(f) not attempt unauthorised access, security bypass, malicious
automation, spam or infrastructure disruption; and
(g) cooperate reasonably with security, compliance and incident
investigations.
13.2. The Customer is responsible for its authorised users and for Customer-provided materials, products, commercial offers and instructions.
13.3. QIH may remove unlawful or high-risk content and may suspend the affected feature where reasonably necessary. Except in an urgent case, QIH will provide reasonable notice and an opportunity to remedy a remediable breach.
14. Fees, Invoicing and Taxes
14.1. Fees, currency, taxes, billing frequency, due dates, commitment period, setup costs, third-party costs, allowances and additional-use charges are stated in the accepted Order Form or invoice.
14.2. QIH may use Stripe, Wise, bank transfer or another authorised payment provider. The Customer must provide accurate billing and tax information.
14.3. Unless the Order Form expressly permits cancellation during a fixed commitment period, monthly billing describes the payment frequency only and does not create a month-to-month termination right.
14.4. Undisputed invoices must be paid by the due date. QIH may charge lawful interest and reasonable recovery costs on overdue amounts.
14.5. Where payment remains overdue after reasonable notice, QIH may suspend the affected Services proportionately. Suspension does not remove accrued payment obligations.
14.6. Fees already earned for completed work, activated infrastructure, used service periods, acquired licences and non-recoverable third-party costs are non-refundable to the extent permitted by law. Any additional refund right will be stated in the Order Form.
14.7. A chargeback or payment dispute does not automatically terminate the Agreement. QIH may investigate and restrict the affected Service while a suspected fraudulent or abusive dispute is reviewed.
15. Intellectual Property
15.1. Each party retains ownership of materials, trademarks, systems, templates, methods, software, data and intellectual property owned or developed independently before the relevant Order Form.
15.2. The Customer grants QIH a limited licence to use Customer materials, brands and accounts only as necessary to provide, display, maintain and support the Services.
15.3. Subject to full payment, the Customer receives the ownership or usage rights expressly stated in the Order Form for bespoke final deliverables created specifically for it.
15.4. QIH retains ownership of its reusable know-how, prompts, workflows, software, automation logic, templates, libraries, methods and generic components. QIH grants the Customer a non-exclusive licence to use embedded QIH components as part of the paid deliverable during the applicable service or licence period.
15.5. Third-party themes, plugins, fonts, stock media, APIs, open-source software and platform components remain subject to their own licences. QIH cannot transfer rights it does not own.
15.6. The Customer warrants that Customer-provided materials do not infringe third-party rights. QIH may reject or remove materials reasonably suspected of infringement.
15.7. Unless the Customer gives written permission, QIH will not publish confidential project details. QIH may identify the Customer as a client or show non-confidential public work in its portfolio only where permitted in the Order Form or separately approved.
16. Data Protection
16.1. For end-user, employee and business-contact personal data processed solely to provide the Services, the Customer normally acts as controller and QIH acts as processor on documented instructions.
16.2. QIH may act as an independent controller for limited purposes including account administration, billing, fraud prevention, security, legal compliance and legal claims, as described in its privacy notice.
16.3. The DPA governs processing details, confidentiality, security, data-subject assistance, breaches, audits, sub-processors, international transfers and deletion or return.
16.4. QIH may use hosting, AI, messaging, telecommunications, support, analytics and payment providers. The applicable list and material changes will be notified as described in the DPA.
16.5. The Customer is responsible for lawful basis, transparent privacy information, consent where required, objections, withdrawals and lawful instructions. QIH is responsible for following lawful documented instructions and implementing appropriate measures in systems under its control.
16.6. Where personal data is transferred internationally, the parties will use the applicable lawful mechanism, which may include an adequacy decision or regulation, EU Standard Contractual Clauses, the UK IDTA, UK Addendum or another recognised safeguard.
16.7. Recording, transcript and message content is retained for the Customer-configured period. Unless another period is configured or stated in the applicable notice, the technical default may be ninety days. Legal, billing, security and audit records may have separate lawful retention periods.
16.8. QIH will notify the Customer without undue delay after becoming aware with reasonable certainty of a personal-data breach affecting Customer data and will provide material information in phases where necessary.
16.9. The Customer is responsible for regulatory and data-subject notifications as controller; QIH will provide reasonable assistance required by the DPA.
16.10. QIH does not represent that any service is “100% GDPR compliant” or absolutely secure. Compliance depends on the parties’ actual purposes, configurations, instructions, notices and conduct.
17. Confidentiality and Customer Protection
17.1. Each party will use the other’s non-public commercial, technical, financial, security and customer information only for this Agreement and protect it using reasonable measures.
17.2. Confidentiality continues for five years after termination and for as long as required by law for personal data, trade secrets and information that remains confidential by its nature.
17.3. QIH will not use the Customer’s end-customer contacts, enquiries, customer lists or confidential business data to market QIH services independently to those persons without prior written permission.
17.4. Section 17.3 does not prevent contact reasonably necessary to provide support on the Customer’s behalf, comply with law, respond to an independently initiated approach not caused by misuse of Customer confidential information, or protect service continuity where lawfully required.
17.5. The Customer must not disclose QIH security information, credentials, internal methods or non-public technical documentation except to authorised persons with a legitimate need.
18. Availability, Maintenance and Third Parties
18.1. QIH will provide the Services with reasonable skill and care. Unless the Order Form contains a specific service-level commitment, all availability figures are operational objectives and not guarantees of uninterrupted service.
18.2. Availability may be affected by planned maintenance, emergency security work, force majeure, Customer systems or configuration, lawful suspension, internet failure and independent hosting, AI, API, telecommunications, payment or platform providers.
18.3. QIH will use reasonable efforts to notify the Customer of material planned maintenance under its control and to communicate significant unplanned interruptions within a reasonable period.
18.4. For a prolonged or repeated interruption materially caused by QIH and not covered by an exclusion, the parties will discuss a proportionate remedy, which may include corrective work, a service extension or a reasonable credit. No remedy is automatic unless stated in the Order Form.
18.5. If a third-party service is withdrawn, restricted or materially changed, QIH may replace, reconfigure or discontinue the affected integration. QIH is not required to maintain an integration that has become legally, technically or commercially unavailable.
18.6. Beta, demonstration or experimental functions may change or fail and are not production guarantees unless expressly stated otherwise.
19. Term, Renewal and Termination
19.1. This Agreement begins on electronic acceptance and continues while an Order Form remains active.
19.2. Each Order Form has the term, renewal and cancellation rules stated in it. Silence does not create automatic renewal unless automatic renewal was clearly stated and accepted.
19.3. Either party may terminate an indefinite Order Form on the written notice stated in that Order Form or, where none is stated, thirty days’ written notice.
19.4. A fixed-term Order Form may be terminated early only where the Order Form permits it, by mutual written agreement, for an uncured material breach or where applicable law gives a termination right.
19.5. Either party may terminate for material breach if the breach is not remedied within fourteen days after written notice, unless the breach cannot be remedied or urgent termination is permitted by law.
19.6. QIH may immediately restrict or terminate the affected Service for serious illegality, fraud, malicious security activity, deliberate data misuse, sanctions risk, repeated serious platform violations or conduct creating an immediate material risk. QIH will use a proportionate feature-level restriction where reasonably sufficient.
19.7. Termination does not affect accrued fees, completed work, rights already arisen, confidentiality, intellectual property, data protection, liability or other provisions intended to survive.
20. Exit, Handover and Data
20.1. On termination and subject to payment of undisputed sums, QIH will provide the reasonable handover items included in the Order Form or technically available for the relevant Service.
20.2. The Customer may request an available export of Customer data before the applicable deletion deadline. Export format depends on technical capability and third-party platform restrictions.
20.3. QIH will delete or return personal data as required by the DPA, subject to lawful retention, legal holds and ordinary protected-backup rotation.
20.4. Customer-owned domains and third-party accounts remain the Customer’s property. QIH will reasonably cooperate in returning administrative control where QIH holds it, subject to identity verification, settlement of undisputed amounts and third-party procedures.
20.5. Migration, restoration, conversion, extensive export, training or transition assistance beyond the included handover may be separately chargeable if disclosed and agreed in advance.
21. Liability and Indemnity
21.1. Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, deliberate misconduct, or liability that cannot lawfully be limited.
21.2. Subject to Section 21.1, neither party is liable for indirect or consequential loss or loss of anticipated profit, revenue, opportunity, goodwill, reputation or expected AI, SEO, social-media or commercial outcomes.
21.3. Subject to Sections 21.1 and 21.4, each party’s aggregate contractual liability is limited to the total fees paid or payable for the affected Services during the twelve months preceding the event giving rise to the claim.
21.4. For material breach of confidentiality, personal-data obligations or third-party intellectual-property rights, the aggregate cap is twice the amount in Section 21.3, except where liability cannot lawfully be limited.
21.5. The Customer is responsible, to the extent caused by it, for claims and direct losses arising from its products, services, unlawful or inaccurate information, marketing lists, consent failures, regulated activities, Customer materials, instructions or misuse.
21.6. QIH is responsible, to the extent caused by it, for claims and direct losses arising from its material failure to follow lawful processing instructions, a material security failure under its reasonable control, unauthorised disclosure by persons for whom it is legally responsible, infringement by QIH-owned materials or material confidentiality breach.
21.7. Each party will indemnify the other, to the extent permitted by law, for direct losses, final third-party awards, lawfully recoverable final regulatory penalties and reasonable defence costs caused by the indemnifying party’s breach under Sections 21.5 or 21.6.
21.8. The indemnified party must notify without unreasonable delay, mitigate loss, avoid admission or settlement without reasonable consultation, and provide reasonable cooperation at the indemnifying party’s cost.
21.9. Where both parties contributed, responsibility is allocated according to their respective fault, contribution and applicable law.
22. Force Majeure
22.1. Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, including widespread internet or utility failure, telecommunications outage, cyberattack not caused by its failure to take reasonable care, provider outage, government action, war, civil disorder, natural disaster, epidemic or labour disruption.
22.2. The affected party must take reasonable steps to mitigate and communicate the material effect. Force majeure does not excuse payment already due or security and incident-response measures that remain reasonably possible.
23. Changes to the Agreement
23.1. QIH may update this Agreement for changes in law, security, technology, service scope or reasonable commercial requirements.
23.2. Changes will be notified by email and/or panel notice at least fifteen days before effect, and material changes at least thirty days before effect, unless urgent law or security requires a shorter period.
23.3. The Customer may object before the notice period expires. The new version will not automatically apply to that Customer while the objection is being considered. If no reasonable solution is available, either party may terminate the materially affected Service in accordance with the applicable Order Form and mandatory law.
23.4. Continued use after the notice period may constitute acceptance only where the notice clearly identifies the new version and consequences and an auditable acceptance record is retained. Continued use cannot create end-user consent or replace privacy information.
23.5. Changes to an active Order Form’s price, fixed commitment period or purchased core scope do not apply retrospectively without agreement, except where required by law or an unavoidable third-party change. If such a change materially reduces the Service, the parties will discuss a reasonable alternative or termination of the affected element.
24. Notices
24.1. Contract notices may be sent to the email addresses recorded in the panel or Order Form. Each party must keep its contact details current.
24.2. A notice is treated as received when delivered without an automated failure notice, subject to proof to the contrary. Notices of termination or material breach should clearly state their purpose.
25. General
25.1. The parties are independent contractors. Nothing creates employment, partnership, joint venture, fiduciary duty or general agency.
25.2. The Customer may not assign the Agreement without QIH’s reasonable written consent. QIH may assign it as part of a genuine corporate restructuring or transfer of its business, provided that the assignee assumes QIH’s material obligations.
25.3. If a provision is invalid, it will be limited or removed to the minimum extent necessary and the remainder continues.
25.4. Failure to enforce a right is not a waiver. A waiver must be in writing.
25.5. This Agreement and incorporated documents form the entire agreement concerning their subject matter and replace earlier discussions, without excluding liability for fraud.
25.6. No third party has a right to enforce this Agreement under the Contracts (Rights of Third Parties) Act 1999, except where mandatory law provides otherwise.
26. Governing Law and Courts
26.1. This Agreement and non-contractual obligations arising from it are governed by the laws of England and Wales, subject to mandatory data-protection and other laws applicable to the relevant processing or activity.
26.2. The courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory rights of data subjects, regulators or parties under applicable data-protection law.
Electronic Acceptance Record
Agreement version: v6
Provider: Quantum Intelligence Hub Ltd
Provider contact: {{RESELLER_EMAIL}} —
{{RESELLER_PHONE}}
Customer: {{CUSTOMER_NAME}}
Customer email: {{CUSTOMER_EMAIL}}
Acceptance date: {{TODAY}}
The Customer confirms that it:
(a) acts for business or professional purposes;
(b) is authorised to accept this Agreement;
(c) has reviewed and accepted the applicable Order Form, quotation or
commercial proposal, including the Services, fees, billing, term, usage
limits and cancellation rules;
(d) has been given electronic access to the incorporated legal and
privacy documents; and
(e) agrees that electronic acceptance and the associated audit record
are binding.
Quantum Intelligence Hub Ltd
Company number: 17246860
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom